AUSTRALIAN PROBUS MEMBERS
Features and Benefits
Pre-existing medical condition cover You can apply for pre-existing medical condition cover on Comprehensive, Multi-Trip and Domestic plans using our easy online medical assessment that provides an instant outcome.
24/7 emergency assistance If you need help while travelling, Australian based case managers are here for you 24/7, with registered doctors and nurses available.
Simple claims process If something happens while you are travelling, making a claim is simple with our online claims portal. You can make a claim online while you are still travelling or when you return.
Epidemics and pandemics
Travel has changed dramatically since COVID-19 became a worldwide pandemic. This product has a general exclusion, with limited exceptions, against epidemics and pandemics. That means we don’t cover claims that arise from, or are related to, an epidemic or pandemic.
However, Probus Travel Insurance offers cover under selected benefits if, during your period of cover, you are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as COVID-19.
Refer to the Product Disclosure Statement to see which benefits offer cover in the event that you contract a sickness recognised as an epidemic or pandemic, and the terms, conditions, limits and exclusions that apply.
In addition, if a COVID-19 border closure or mandatory quarantine period prevents you from travelling, or requires you to shorten your journey while travelling, you may be entitled to cancel your policy and receive a partial or full premium refund; refer to the Product Disclosure Statement for conditions.
Depending upon your age, where you are travelling to, the length of your trip, you may be offered one, two or three different plans. Terms, conditions, limits and exclusions apply; refer to the Product Disclosure Statement to compare plans in more detail.
Got questions? Visit our FAQ to learn more.
Customer support If you have any questions or need to make changes to your travel insurance policy, call or email us.
T: 1800 125 234 (Weekdays 8am – 7pm AEST and Saturdays 8am – 5pm AEST)
*Terms, conditions, limits and exclusions may apply. See Product Disclosure Statement for more information
Probus South Pacific Limited ABN 38 726 423 979 AR 1287727 arranges this insurance as authorised representative for AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA). AGA issues and manages travel insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, limits and exclusions apply. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Because of that, you should consider whether the advice is appropriate for you. Before making a decision please consider the Product Disclosure Statement. The Target Market Determination is available at www.allianzpartners.com.au/policies. If you purchase a policy we receive a commission which is a percentage of your premium – ask us for more details before we provide you with any services on this product.